1 What Is Responsible Gaming and Why It Matters
Responsible gaming means treating gaming as a source of entertainment — not a way to earn money. At CVV99, we encourage every member to know their limits, play within their means, and ensure gaming never interferes with the other important aspects of their life.
Online gaming can be a fun and enjoyable form of entertainment when approached mindfully. For some people, however, it can lead to a loss of control. CVV99's responsible gaming program is designed to reduce that risk and keep every player protected.
Online gaming is growing rapidly in Bangladesh. CVV99 is committed to ensuring a safe environment as this growth continues. Our goal is for every member to enjoy gaming in a healthy, sustainable way.
Responsible gaming at CVV99 is not an add-on rule — it is the foundation of our platform. Your wellbeing is our top priority.
2 Warning Signs of Problem Gaming
Many people do not realize when their gaming habits are becoming a problem. CVV99 wants every member to stay aware of the warning signs below. If any of these apply to you, it is important to take action right away.
Overspending: Depositing beyond your set budget or borrowing money to play.
Chasing losses: Chasing losses by placing bigger bets after a losing streak.
Excessive time spent: Prioritizing gaming over family, work, or studies.
Hiding gaming activity: Hiding your gaming habits or lying to family and friends.
Emotional Distress: Feeling restless or anxious when not playing.
Financial problems: Struggling to cover everyday expenses due to gaming.
If you notice any of the signs above, use CVV99's self-exclusion or limit-setting tools immediately, or contact our support team.
3 CVV99 Safety Tools
CVV99 offers several effective safety tools on the platform that you can use at any time, entirely at your own discretion. All settings are optional and completely confidential.
Deposit Limit
Set your own maximum deposit cap on a daily, weekly, or monthly basis.
Time Limit
Set a daily limit on how many hours you play. Once the time is up, your account will automatically go on a break.
Loss Limit
Set a loss limit so your session ends automatically once you reach a certain amount.
Cooling-Off Break
Take a temporary break ranging from 1 day to 6 weeks. Your account will be fully suspended for the duration of the break.
Self-Exclusion
Exclude yourself from CVV99 for a period of 6 months to 5 years. Your account cannot be reopened during this time.
Promo Notifications Off
Turn off promotional offers and bonus notifications to reduce temptation.
4 How to Set Limits & How They Work
Setting limits on CVV99 is simple and can be done at any time. Reducing a limit takes effect immediately, while increasing one requires a waiting period — this is intentional, to prevent impulsive decisions.
| Limit Type | When reducing | Waiting to Increase | Maximum Duration |
|---|---|---|---|
| Daily Deposit Limit | Instant | 24 Hours | Daily |
| Weekly Deposit Limit | Instant | 7 Days | Weekly |
| Monthly Deposit Limit | Instant | 30 Days | Monthly |
| Daily Time Limit | Instant | 24 Hours | Daily |
| Loss Limit | Instant | 7 Days | Monthly |
| Cooling-Off Break | Instant | After the Break Ends | 6 Weeks |
| Self-Exclusion | Instant | After the Period Ends | 5 Years |
To set or change your limits, go to the "Responsible Gaming" section in your CVV99 account settings or reach out to our support team.
5 Self-Assessment — Check In with Yourself
Ask yourself the questions below. If you answer "yes" to most of them, it may be time to reconsider your gaming habits and make use of CVV99's safety tools.
Have you ever spent more than your planned budget?
Have you chased losses by placing more bets after a losing session?
Is gaming affecting the time you spend with family or on work?
Do you feel restless or anxious when you are not playing?
Do you hide your gaming from family or friends?
These questions are purely for self-awareness. If you feel you need help, the CVV99 support team is always here for you.
6 Break & Self-Exclusion Process
Taking a break or self-excluding at CVV99 is straightforward. Just follow the steps below. Remember, stepping back is not a sign of weakness — it is a conscious, courageous decision.
Go to Account Settings
Log in to CVV99 and click on the "Responsible Gaming" option in the profile menu.
Choose your preferred break type
Choose what works for you — a cooling-off break (short-term), self-exclusion (long-term), or full account closure.
Select Duration
Choose 1 day to 6 weeks for a cooling-off period, or 6 months to 5 years for self-exclusion.
Confirm
Confirming your selection will take effect immediately. For self-exclusion, a confirmation message will be sent to your email.
Contact Support (If Needed)
If you have trouble with settings or need quick assistance, contact CVV99 Live Chat Support — available 24/7.
During self-exclusion, CVV99 will not send you any promotional messages or bonus offers.
7 Protection of Minors
CVV99 strictly prohibits anyone under 18 from opening an account or playing. Age is verified at registration, and identity is confirmed through regular KYC checks.
- You must be at least 18 years old to open an account with CVV99.
- Transactions on suspicious accounts are put on hold pending KYC verification.
- If you have children or teenagers at home, use parental control software on your devices.
- Always keep your CVV99 account password private.
- Do not let others use your device while you are logged in.
If you become aware of a minor using CVV99, report it to support immediately. The account in question will be closed without delay.
8 Support & Guidance
You do not have to face a gambling problem alone. CVV99 is always here to support you and, when needed, to guide you toward professional help.
- CVV99 Live Chat: Available 24/7. Get help anytime.
- Email: [email protected] — report concerns confidentially.
- Family & Friends: Talk to someone you trust. Emotional support can often make a significant difference.
- Professional Counseling: Seek advice from a mental health professional if needed.
Remember, asking for help takes courage. The core purpose of CVV99's responsible gaming program is to keep you healthy and happy.